As of now, Capital One is hiring people to work at home full-time. The position is fraud contact center associate. I like the fact that more companies are moving towards working from home.
As we all know, Capital one has been in business for over 20 years. They are in the financial industry known for credit cards and auto loans.
They have provided work at home jobs in various locations and fraud contact center associate is one of them.
What Other Positions Does Capital One Hire For
If you’re not into being an independent contractor and want to actually work for a company from home then Capital One is one of those companies that hire people that can work from home.
They offer various position that you can apply for.
List of other home job opportunities that Capital One offers from home.
- Front Line Manager
- Customer Service Rep
- Contact Center Associate
- Litigation Specialist
- Design Researcher
- Project Manager
- Director Brand Media
- Product Management
- Learning Strategist
- UX Researcher
- Senior Associate
- Learning Manager
- Account Manager
Note: There are various locations that you must live near or to apply for the position.
You can check out their other job listing right here!
As For The Fraud Contact Center Associate Position
According to Capital One, they require that you live at least 100 miles from their hub site which is in Las Vegas, NV.
The position pays $16.80 an hour. That is not bad for a full-time job at home position.
You may have to drive to the hub site from time to time, but being able to start your coffee from home, walk to your home office along with getting paid a full-time position is the best commute ever.
Working From Home Requires!
If you never worked from home or thinking about it, it requires that you are self-motivated. It’s great to have that home environment feel because you’re comfortable in your environment.
That doesn’t mean you can slack off because you are at home. Especially if you are working for a company. Just like going to a job location working from home requires the same structure.
These types of position require your time and a quiet environment. When it is a full-time position know that they want your full-time, time!
Your Home office must be a quiet environment. You must have high-speed Internet. Hardwired no WiFi actually WiFi is prohibited. So get yourself an Ethernet cord and if it has to be a long cord, so be it. Computer speed must be at 5 megabytes or higher.
You can check your Internet speed here!
If your Internet speed didn’t meet the criteria, I would suggest contacting your ISP and let them know your concerns about your Internet speed. Your ISP should go over info on what you can do to increase your Internet speed.
To qualify for the position you must have a least a high school diploma or GED. At least 2 years in customer service financial or credit card field.
They have 6 weeks of mandatory virtual training Monday to Friday and two of those days would be on-site.
Hours are mainly afternoons and evenings and at least one weekend day.
Customer Service Positions Isn’t The Easiest
Some people love the field while others may not. One of the keys to being really good at customer service of any kind is to listen to the customer.
There are times when people call to inquire about…!
Know that sometimes they are not going to be in the best mood when they talk to any rep. Sometimes they take their frustration out on the rep because of course, you’re the rep.
Never take it personally. A customer service rep goal is to help them solve a problem. If you’re able to do that, the irate customer might not be so irate after speak with you if you’re able to help them.
Are There Any Capitol One Home Job Position Complaints?
Most people raved about Capital One.
Not many really complained about the pay and benefits.
As you know, not everyone will be pleased. The complaints were that it was stressful and demanding. You have to deal with customers and the rating from customer feedback.
Some people felt that Capital One management focused more on the negative customer feedback more so than the positive feedback.
There are just some people who wouldn’t give a perfect score. Some people feel that there is always room for improvement.
Not every call is going to go perfectly. So I can see why people may feel that focusing on the negative feedback might be unfair. On the other hand, looking at why someone gave negative feedback should be looked at.
We all call a company for one reason or another and we as callers want companies to be professional when we call them. We also want whatever concerns we have to get resolved ASAP.
So if you think about it from all angles, it is a touchy situation especially if the customer service provider is doing everything they can to help someone.
Before You Apply!
This was on Capital One’s website and I think the video really shows how you would be interviewed.
I feel that the more you’re prepared your chances of getting hired increases. I suggest you watch the short video below.
All In All
In my book, Capital One seems like one of the top customer service jobs from home. I still think that Apple is number one, but Capital is not that far behind.
Unfortunately, A lot of people don’t qualify because of your location. But if you live near Las Vegas, NV and meet all the requirements to get hired, you might have found the right work at home job for you.
If you’re looking for other opportunities, don’t hesitate to get info here!
If you have any questions or comments about Capital One Work At home Job, please feel free to leave a comment below, thanks!
Looking For Ways To Earn From Home?
- Check out a list of other opportunities here!